First off all, we had to choose an app. This was pretty easy since we all seem to have some kind of similarity when it comes to food and finding a service like Uber Eats somewhat useful.
So Uber Eats is our choice, but what is Uber Eats exactly and what is its main goal & function ? These are the questions we asked ourselves and wrote down on our google docs. We did this part at first individually and afterwards gathered our intel.
Now that we defined what Uber Eats is, let’s tear down Uber Eats and rebuild it, to see how the app is built. What I mean by that? It’s simple : my WG and I opened the Uber Eats app on our phones and desktops and listed every single functionality there was. Every of these functionalities are written down on some paper cards that I had prepared. Once every functionality was identified, we created a side map with those cards.
Site map of Uber Eats.
At that point in time, we decided who is going to pick which functionality. My choice was “composing a menu” function. Why? Because I was already seeing ways to improve it without even having tested the app yet.
The next step is to fully understand the main functionality of this app. Uber Eats main function is to deliver food to people's desired location. Therefore, each one of us had to browse through the app and take screenshots of every step we came by, so we can reproduce a scenario. Especially, if there are some strange bugs or problems going on. This allows us to identify key problems that have to solved.
User senario of Uber Easts. Click on the image to view the slides.
Everyone of us had to create this slide show individually. I thought of using google slides for this instead of Photoshop or InDesign, because I wanted to change for once. Since I never used Google Slides that much, it was a good time to learn something newer. I didn’t finish this at school, since the heating at school was not working and I was better off working at home. Either way, it wouldn’t have made much difference if I stayed or not, since this part of the job is individual.
On the next day, Tuesday 18th of December, we started by checking the briefing. We already made most of the team required tasks like defining what Uber Eats is, explaining the rux project, listing the functionalities. What was missing, was the member presentation. However we didn’t notice that till Friday morning of the same week.
We spend most of day the discussing about this and that, to help each other out. Like for instance, yesterday, on the first day of rux, I decided to go a step further in my testing by really testing Uber Eats for real and spending my hard earned bugs for my school project. Anyway, it wasn’t a big sacrifice since my belly was taking advantage of it as well.
Some screenshots of the delivery from Uber Eats/BFC on Monday 17th December
Therefore, I was able to share my experience of my delivery. On that day, I used the moment to make plenty of screenshots of nearly every step. On our Google Drive, I shared all my screens with them and pictures that I had taken of us working.
The heating was still not working and that isn’t the case on either day. My feet were freezing, it really was one of the hardest Workshops since the work environment was very cold. I hate to work with my jacket on but on that day, I preferred this too freezing.
We continued working on our individual jobs and nobody was leaving because we didn’t like to leave before 3pm when it’s workshop day even if we don’t have collective work to do. I personally was preparing my paper prototype and I had already figured out what I wanted to improve.
My Testing on Best Fried Chicken was somewhat responsible for it(order of Monday evening). It allowed me to see what I liked and disliked on the app, to get my food to my home here in Belgium. By the way, the bucket mix of BFC really is damn delicious. I’m sorry but when you learn to love food that much, your belly starts talking by itself.
I get hungry just looking at it ! However this is the Bucket mix from bfc.
Fun aside for the moment, I had prepared some paper cards that I used to draw my idea of improving the menu selection and I went a step further of replacing “schedule order” to a better location like in the basket. Why the extra step? Even if this step took me some screens more to draw, I felt like this was necessary, because this functionality can be really useful. Placing it in the home screen on the top left just didn’t made sense to me. Placing it in the basket will probably make it much more useful for people that want to preorder.